Time

The Time Warner Cable woman I talked to on the phone yesterday informed me that our cable box is beyond repair. No shit. They can send over a cable guy on Monday to replace the box with a new one. Or, I can go to their service center and pick up a new cable box today. I went for option number two.

At Time Warner:

Me: "Hi, I just talked to one of your service representatives on the phone and she told me to come here to exchange my cable box."
Big Scary Angry Lady Behind Bullet Proof Glass: "Picture ID and account number?"
(I slid my ID through the little hole on in the glass, along with the account number)
Big Scary Angry Lady: "This is the name on the account?"
Me: "Actually, the account might be under my husband's name..."
BSAL: "Why don't you have the same last name??"
Me: "Well, we were very young...confused....."
BSAL: "I can't give you no box if yo' name is not on the account!! You have your husbands ID on you??"
Me: "Nooo..."
BSAL: "Can't give you the box!!"
Me: "Bbbut, but, cable....but...the box.....ooooooooooooohhhhhhh......"
BSAL: "Ok, this time ONLY, I'll give you the box, but you can't do this again."

Got the box. Order has been restored.